Account deletion

Delete from the application

For an authenticated account on the hosted service, open app.docuelevate.org/account/delete, review the consequences and confirm the deletion. If your installation does not offer this page, contact its operator.

The application removes account-owned documents, processing data, settings, sharing links and saved connections. A failed cleanup remains blocked for normal use and can be retried. A legal hold can prevent deletion until the operator resolves it.

Support and retained copies

If the hosted deletion page is unavailable, or for help with a self-hosted installation, email docuelevate@christian-louis.de from the account address and write “Account deletion” in the subject.

We will confirm the request and identify any data that must be retained for legal reasons. The request covers the DocuElevate account, stored document metadata, processing records and connected provider credentials under the hosted service. Files already exported to Google Drive, Dropbox, OneDrive or another destination must be deleted there by the account owner unless that provider offers a separate deletion action.

Independent exported copies remain with their destination providers. Backups expire according to the operator’s retention policy. A minimal account-deletion marker prevents queued jobs and old sessions from recreating erased data; it is not an active user profile.